MTN does not honour their agreements.

I have requested to cancel my MTN contract and was advised that I would receive a cancellation quote which will result in the termination of the contact if paid within 7 days. I was advised that this quote will expire within 7 days. It has been nearly two weeks and I will have not receive the quote with the payment details. I have also emailed the cancellation department and received an autoreply stating I would receive feedback within 24 hours. I have not heard ANYTHING from MTN. As soon as you want to cancel your contract they make you wait on the phone for 30 minutes hoping you give up and end your call so that they do not have to cancel your contract. This is ******* and ********* business practice and I will escalate this to the relevant governing authorities.