mtn does not honour contract monthly amounts

Item: MTN South Africa
Rating: 2
Author: osman M

I signed up for an open line contract at 179 pm , and I have capped my usage to one rand, however I get charged more than 200 a month , I placed a query through email with no success, dont go for mtn open line contracts, youu will be abused.

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Replies (1)

MTN South Africa's replyOfficial

11 Mar 2015, 15:39

Hello ossy111,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Our records show that the Subscriber usage limit was loaded on your account on the 21st of February 2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

MTN South Africa's reply11 Mar 2015, 15:39

Official