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areesha H
1 reviews | Active since Jun 2014
06 Oct 2015, 07:52
Mtn does not honor warranty
Cell phone under a year old. The screen has a heat spot and they do not want to repair the device based on scratches on the corner of the phone. When asked how does it affect the screen no answer was given. Mtn did not striP the device to ascertain the root cause of the problem instead it's easier to say warranty void. Vodacom and cell c do not do this. I have had contracts with them. This is ridiculous. To spend close to a thousand a month and get this service...please mtn if you do not pull up your socks I will influence my company to change our supplier. Thank you
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 13:24Hello areesha1,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate. Physical damage/Traces of liquids being detected on handsets voids warranty and repairs cannot be attempted.
The handset is declared BER (Beyond Economical Repairs) due to the effects of liquid/ Physical contact. A physically damaged or liquid exposed handset cannot pass quality assurance tests due to defects that HVRC cannot ignore.
Regretfully we are unable to expedite the matter further.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate. Physical damage/Traces of liquids being detected on handsets voids warranty and repairs cannot be attempted.
The handset is declared BER (Beyond Economical Repairs) due to the effects of liquid/ Physical contact. A physically damaged or liquid exposed handset cannot pass quality assurance tests due to defects that HVRC cannot ignore.
Regretfully we are unable to expedite the matter further.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Oct 2015, 13:24
Official
Hello areesha1,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate. Physical damage/Traces of liquids being detected on handsets voids warranty and repairs cannot be attempted.
The handset is declared BER (Beyond Economical Repairs) due to the effects of liquid/ Physical contact. A physically damaged or liquid exposed handset cannot pass quality assurance tests due to defects that HVRC cannot ignore.
Regretfully we are unable to expedite the matter further.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
HVRC (Repair centre) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate. Physical damage/Traces of liquids being detected on handsets voids warranty and repairs cannot be attempted.
The handset is declared BER (Beyond Economical Repairs) due to the effects of liquid/ Physical contact. A physically damaged or liquid exposed handset cannot pass quality assurance tests due to defects that HVRC cannot ignore.
Regretfully we are unable to expedite the matter further.
Best regards
Mantoa
REQ:***