MTN does not honor contracts

Last month my wife did not get her data on the 9th of the month as usual. They then said she will be credited on the 12th. They could not give an answer why it moved to the 12th.

This month I did not get my 100 Anytime minutes on the 12th and also not my full data as usual. Phoned them this morning 14th Sept and they told me I was credited my full data. On Friday 11 Sept my data balance was 23.8Gb and on Sunday my balace was 39.3Gb. My contract with MTN is 80Gb per month. 40Gb anytime and 40Gb night data. So 23,8Gb plus 40Gb = 63.8Gb. So how come 39.3Gb if I was credited the full 40Gb any time. I don't use night data because I sleep at night.

When I spoke to MTN the lady asked me to hold the line, I told her listen I am running out of airtime because you don't credit me as per contract. I checked before I made the call to see if there was enough airtime. My balance before the call was 28min.

She then said Sir this call to MTN was for free.

After a long wait she came back and said she logged 2 tickets and gave me the reference numbers for both and asked me to phone back in 3 to 5 days time.

After the call, just as a matter of intrest I checked my airtime balance again and it was 4.32minutes. Yes 23.68 minutes gone because I phoned my provider to complain but they take 23.68 min from me on a so called free call.

I now do not have enough airtime available to phone them back. They don't care and ***** from pensioners.

I usually get an sms from MTN every moth on the 12th notifying me that I have being credited with 80Gb but this month no sms.