MTN DOES NOT GIVE A ****

Good day,

I have never experienced this bad costomer service in my life. I have been with you for 10 years and now that I got your wifi contract I get this service. This is unacceptable. When my phone contact is due for an upgrade i will be canceling that as well First of all i cancled my contract on the 13th of June 2024 and handed in my wifi router as you requested. Now all of the sudden I have a bill that i need to pay. When I gave in the wifi router as requested you gave me a tax invoice stating that I don't owe you any money. When I try to call you you don't answer I have been trying to call you for 2 hours and no one is picking up. I tried calling you 30 times on different numbers but there is no answer.

There was one guy who answered me and told me that my account is not canceled and that is why I need to pay. I will not be paying a wifi that I'm not using.

My account number is BA***

I hope this wil get your attention and cancel my account and settle the account without me paying for it as I already paid up my account as requested. As no phone call or email to many of your email addresses does not give me your attention. Hope this wil.