MTN does not get a Thumbs up from me

<p>I am so tired of bad service and people that make you feel as if they are doing you a favour by helping you, while you are the paying customer and earn the right to good service. I have a MTN data contract with a Share Link Router that I use for my Business while traveling out of the office. For the past 20 Months my account was steady at R304 per month, But last month my account was R4209-80, I was caught off guard. My debit order came back for I dit not provide for such an amount to be deducted. I went to the MTN branch to query the account, the consultant that helped me, told me that this was my account and that I need to pay it. I asked her if they can report a query to MTN for investigation for me, to see if there were any irregularities on this account, because it was not normal. The body language of the consultant clearly showed me that she was not happy to report the query on the system for me. </p> <p>Two days later my cell phone was cut off due to the unpaid account, I went back into the MTN branch to find out why my cell phone was been cut off, because my cell phone had nothing to do with my data contract, I was then informed that my phone contract and data contract was linked to one account number, if the one is not paid then the other is also cut off. The same consultant helped me again. I asked her why they linked the two contracts, because I did not asked for it to be done. She told me that it was me that requested it the day I app**** for the data contract. I was stunned, I told her that it was not true and that they need to split the two contracts for me, as for my intensions was for it not to be one contract. She told me that it can't be done, I told her that I feel that they made a mistake and that they are responsible for correcting it. She went to the office to speak to the manager and came back and told me that it can't be done. I left the MTN branch and phoned MTN customer care "808" The gentleman helping me, after explaining to him what had happened, said that I need to go back to the MTN store and ask the consultant to split the accounts, because it can be done, witch i did, she got very frustrated with me and told me that she will find out about the splitting of the two contracts and call me to come back to the store, if it can be done. </p> <p>The next day she phoned me and told me to come to the store that they can split the contracts for me, I got there and she punched my details into the system, she told me that it was like a new application, the system blocked me saying that I was on ITC for rehabilitation, that completely blew me away, she told me that they cannot help me, for I am on ITC, blacklisted. I told her that it was strange, for I bought a Volkswagen Kombi at Wesbank for nearly R450 000 just a few months prior to this with no problems, two days before I was approved by Cell C for a cell phone contract for my daughter with no problems. She told me that I was on ITC and that there is nothing she can do about it. Leaving the store I was really upset for the way she treated me. The next day I went back and paid the account of R4209-80 for I need my cell Phone to do my business with. </p> <p>The consultant, a gentleman, that helped me told me that I need to pay R14 398-39 for my contracts to be reactivated, for the new account is already payable, I freaked out, I asked him, how was it possible, he told me that it was my contract and that I need to pay the amount dew. I asked him if I only pay R4209-80 witch was dew then can they help me to reactivate my cell phone for now, he said yes but that I would need to pay the other R10188-00 by the end of the month, otherwise my account will be cut off again. </p> <p>I left the store, I phoned MTN customer care"808" The lady helping me on the line, helped me to register a inquiry, for it was unacceptable to me for having a data account of R15000-00 The lady from customer care also pointed out to me that there was a block on the data line for R100-00 which means that if I reach my limit, then MTN needs to phone me to inform me that I am on my limit, and if I wish to continue, a higher cost will occur. She gave me a ref. number for the call. a Few days later I phoned MTN customer care with the ref. number to find out what was happening with my inquiry, another lady helped me, telling me that the previous consultant made a mistake and locked the inquiry totally wrong, she also denied the fact that there was a block on the contract in saying that it is not possible for a data contract to have a limit block on, only the new contracts that has been signed now, has it.</p> <p>I just wonder, that if it shows on the computer on my account and the previous consultant confirmed with me that the block is activated on my account, why is it then that it is not applicable on my data account. In the meantime, MTN did send me a report of websites that I have visited and caused my account to go up to R4209-80 But it does not show duration of how long I have been in that particular webpage and what the MB's was, that was downloaded. I went thru the report, more than half the page's there are not fami**** pages to me, and witch I definitely will not visit.</p> <p>I need help please, things doesn't seem to add up. for 20 months I kept my account intact and steady at R304-00 and now this, I feel so powerless. MTN has the attitude of, it is my account and I need to pay it. In my Office I have a WIFI uncapped internet (my office is in my house) The WIFI costs me R4850-00) per year, all my devices is linked to this router. How on earth is it possible that my MTN account can amount to R15000-00 in two months?</p> <p> </p> <p> </p>