NM
Navin M
1 reviews | Active since Aug 2009
15 Jul 2019, 12:17
MTN does not delivery services
Earlier this year we went to the MTN store in the Vaal Mall to transfer a contract over to my wife which was on my name. It is her phone we just needed it transferred over to her. MTN Vaal Mall assisted us with this process. We were told they would get back to us within a day or two to advise if the contract transfer was successful. Have not heard from them for months now. The contract is still on my name and has not been transferred to my wife as yet. We did not even get feedback. The number that needed to be transferred to my wife is ***. My MTN account is A***.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Jul 2019, 08:47Dear Navin,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated the query to the Management team at the Vaal Mall store. Feedback will be provided as soon as possible.
Warm regards,
Jessica
MTN Complaints Analyst
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated the query to the Management team at the Vaal Mall store. Feedback will be provided as soon as possible.
Warm regards,
Jessica
MTN Complaints Analyst
Best regards,
MTN South Africa's reply16 Jul 2019, 08:47
Official
Dear Navin,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated the query to the Management team at the Vaal Mall store. Feedback will be provided as soon as possible.
Warm regards,
Jessica
MTN Complaints Analyst
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
As per our telephonic conversation, I have escalated the query to the Management team at the Vaal Mall store. Feedback will be provided as soon as possible.
Warm regards,
Jessica
MTN Complaints Analyst
Best regards,
NM
Navin M's updateReviewer Update
28 Jul 2019, 14:07Dear MTN, I was contacted by someone at MTN on the 16 July 2019. To date, still not feedback. I would like to know how this was escalated as this does not seem like service delivery. This is very poor customer service. If this is the type of service I can expect to receive, I will move all my contracts with MTN over to another service provider.
NM
Navin M's update28 Jul 2019, 14:07
Reviewer Update
Dear MTN, I was contacted by someone at MTN on the 16 July 2019. To date, still not feedback. I would like to know how this was escalated as this does not seem like service delivery. This is very poor customer service. If this is the type of service I can expect to receive, I will move all my contracts with MTN over to another service provider.
NM
Navin M's updateReviewer Update
28 Jul 2019, 14:08So sad that this is the type of service we can expect from MTN.
NM
Navin M's update28 Jul 2019, 14:08
Reviewer Update
So sad that this is the type of service we can expect from MTN.