MTN does not deliver on promises or what it advertises

<p>Account number : A ********** - New Wi-Fi Contract purchased</p> <p>I purchased a 2GB contract at MTN Store cananl walk.I requested the account to be capped.</p> <p>I specifically requested that my contract must be capped, when I took this contract out on 9th January 2016.</p> <p>I spoke to Nondumiso Spalbooi</p> <p>I now have been charged for over usage, which I feel is highly unfair. My January bill came to R1200.00 and my February bill to R3500.00 my contract for the 2gb was R129.00 per month. </p> <p>The consultant still confirmed that she has capped the amount to 2gb and should I need more I must dial 809 and request a data bundle, which I can purchase.</p> <p>My husband and daughter was with me at the time that I took out the contract and they can verify that I requested this account to be capped.</p> <p>I personally sent this e-mail to customer care in February, March, April, May and June2016. I get a reply that they are busy investigating. I also received a call from the store that they are busy investigating. To date, they have not got back to me with the result of their investigation.</p> <p>I now want to be reimbursed for my January2016 and February 2016 bill, as their turnaround time stinks. surely, someone could have phoned me, explained the situation and given me a resolution.</p> <p>Service by MTN is pathetic and they do not care about their clients and customer service. </p> <p>Please advise what further steps I can take to resolve this matter.</p> <p>Safiya Ahmed</p> ********** ********** 191</p> <p> </p>