MTN does not deliver

I upgraded online on one of my contracts I have with MTN. It was quick to upgrade online but here comes the fun part. I struggled 4 days to get DSV at the office where I work, once they were here they scanned my ID and then the finger prints did not want to work to verify the biometrics. They then took the device back, I phoned them and they said phone MTN so I did. MTN said phone DSV so I did, DSV said phone MTN and ask them to send a email instruction on what they should do, so I phoned MTN and spent over 45min on the phone to get to the point of being back at square 1 as NOBODY where able to point me in the right direction. So even now I don't have answers of what is going to happen. The company I work for where the phone should be delivered close on Friday 09/12/2022 and it took me 4 days to get DSV here and now this? so I wont get my phone this year or ever as this is going. I waited since Thursday last week it is Tuesday and still not DSV or MTN has done anything to let me know this is the way forward or nothing. I phoned again today DSV said phone 808 and they should help, that number does not work when I phone. Phoned a different number so that a MTN Champion can tell I need to speak to MTN Rewards and gave me this number *** and that number when I phone it, it said This number is unobtainable then dies. So it seems that if you upgrade you are less than 0 at MTN I am really at the point of cancelling all my contracts the one I just upgraded as well due to the fact the the phone is not even with me so they can actually just keep it and cancel the contract because by the No help I am getting from MTN and DSV it seems like I'm not going to get the phone in anyway.