GO
Gerhard O

1 reviews | Active since May 2015

19 May 2015, 17:25

MTN does not connect people

May-09 S-West Branch:Did contract transfer, got declined on limited bureau information (I can afford it, minute %?), no escalation. S6 Edge 128gb combo was allocated to King Shaka but reallocated upon phoning<br> May-10 Revisit, another rep suggested ITC check until further escalation<br> May-11 Revisit with clean ITC check, consultant escalated with no ITC support documentation.<br> May-13 King Shaka, rep refers me to Coastlands for allocated S6.<br> May-14 Coastlands, did new app which was declined, upgraded handset with permission which was approved for S6 with King Shaka headsup<br> May-15 Coastlands, contract pending approved the morning. Courier on way. Afternoon back, rep called, handsets were dispatched to Rivonia(??) BM told me 1 phone in store, they would check on it and regarding the why the the other phones were dispatched.<br> May-19 Coastlands call after struggle to get hold, got told she cant obtain handset, offers 64g.<br> All reps say they will call but nothing. Utter horrific service, breach of slogan?Contract needs to be transferred to my name as a coorporate contract (Can afford it),I wont settle for another combo device as a matter of principle. Please escalate this asap or I will

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 May 2015, 11:48
Official
Hello ottengdj,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points however and for any inconvenience caused as a result of this.

Kindly note the stores stock orders are dependent on the stock availability at the warehouse. The store might have sent through their orders and were awaiting feedback on availability of the device and promotion.

This matter has been escalated to the relevant management team for urgent intervention. You will be advised of the outcome.

Regards
Jean
REQ:***

Best regards,