MTN DOES NOT CARE - MTN DOES NOT NEED MY BUSINESS NO MATTER HOW MUCH I SPEND - WILL NOT ASSIST - PASS THE BUCK - EVERY CONSULTANT DIFFERENT STORY

The worst service, MTN does not care how much money you spend with them. They are not willing to help, they do not sort out a query. Each consultant gives different stories. They answer the phone with obvious boredom in their voices… they are doing you a favour. They argue with clients, they are rude, and they are quite happy to lose clients, and even goad and encourage you to go to Hello Peter or facebook or whatever social media we like. My references. ********** 27. Ref ********** 76. Ref ********** 34. Ref ********** 1. There are other references, and other names. Here are the names I took a note of and can remember, that I have dealt with for the last 3 months. Nqobile(who whas the best). Pinosa. Clement. Niresha. Quiniso. Thapelo and the worst and rudest that encouraged me to go to Hello Peter and said I can do what I want. Nonhlanha. Here is my story. Which I have told over 8 times. On the 26th June. My Samsung froze for over a day. I go to MTN, to find out if it can be looked at… they cannot help. I have a back up black berry, that I cannot use unless I put BIS on. I ask for the connection. The lady suggests I go to Samsung. Samsung was amazing. The gentleman helped me within 3 minutes. And got my Samsung working. The service I got was friendly and helpful. I will definitely go and get him a chocolate when I am there again. I had used my blackberry for maybe ten minutes. Happily off I go with my Samsung working again. I pay R1745.98. Every month. You can guess what that is annually. More than twenty thousand per year. I have been a customer for over ten years, perhaps even 15 years. You can add how much money they have made over time from me. Out of a ten score, I have had maybe 3 good experiences with MTN. It is always an uphill, transfers, they never call back when they say they will. I have spent over 3 hours in calls to them in the last few months. I requested months back to please change my billing month, because I pay diligently every 25th of the month by eft but it only shows 2 days later at MTN, so I get a message every month that I am in arrears. The one consultant said not a problem they will arrange that for me, as they send only on the 26th after I have made a payment, so I will not notice if there is an issue on my account straight away. I use the same amount every month and pay the same every month. Now after much arguing I am told they cannot change the billing date. I requested that the BIS be removed as I don’t use it and it was only for a few minutes. Because I called in August suddenly they told me they will only credit me for August and September.??? This was yesterday, all of my other calls I was told not to worry they will credit all of the BIS. As I explained to another consultant why would I only ask for a credit going forwards, if I had needed all of it taken off?. So I am still being charged for June and July. Even though I was assured it was sorted out. Each month they suspend my phones (3 phones) each month I have to call to have it removed and each time they are reversing the credit. Numerous sms, that i owe money and that they are crediting….on all of my queries I get told that I must call them back to check that it has been done and resolved and let them know if it hasn’t… something very wrong here. Jump to yesterday. I called yet again, and explained the whole story. The consultant tells me that the accounts department decided that they are not going to credit the 51.75 for june and july, because of when I called… I explained to him why would I only want august and september removed if all of it was supposed to be credited. I also told him that I paid my account on the 25th Sep, he said that it didn’t show yet. I asked him that they must not suspend my phones, because my account is now showing 60 days arrears on credits that I was told would be passed. And because I have paid my account.

So at 5pm I try make a call. And my phone is suspended. As you can imagine I am irate… I speak to another consultant and at length we are on the line, he puts me through to a supervisor Niresha. I explain the whole story again. basically she is telling me they are not going to give me a credit for june and july, the more I am trying to tell her that at no point when I called that they told me that they will only credit me aug and sep, bear in mind, I always thought it would be june and july and that it would be credit why would I need to ask for aug and September if it was promised to me numerously that it is will all be sorted out??? Then she tells me that the reason my phones are suspended is because they have not received my payment, the more I am telling her that I have made the payment the more she is telling me I must send a proof of payment. I also explained that my phone has not been suspended until this whole BIS situation, and not because of my payments because I pay the same time every month. She is insisting that is the reason why. I tell her I am on my way home I will email it to her from my bank.

I get home, as I was driving. When I try to get into my Capitec Icon to send the Proof of payment, my phone is BLOCKED. So now I cannot even send the proof of payment. I call back again and speak to nonhlana (however it is spelt) I explain the whole story again, and tell her they blocked my banking as well how am I supposed to email my proof. She would not budge, she refused to get me a supervisor or a manager. Apparently Niresha was on Tea. After I told Niresha that I would call her in a few minutes to not disappear. This Nonhlana would not understand my situation, she would not give any manager or supervisor to assist me. My husband ended up having a screaming match with her… she is the worst person I have ever dealt with. The MTN staff have no understanding or compassion, I asked them to open my line for ten minutes at least on data so that I could send the proof of payment they would not budge… she just kept repeating over and over and over and over that they could not assist me until they received the proof of payment. I explained that I needed to get onto my phone to send it… she did not care. MTN does not care. This was after 6pm. I called again after wards to try and speak to Niresha again… they cannot transfer calls as they are on another floor and they cannot leave to go fetch them, but that she can send an email, I ask her to send the email explaining my situation and asking Niresha to call me. I have not received a call from her as yet, it is now the following day. I am also waiting for Thapelo to call me, I have not heard a word. I checked my sms on the 26th, which is yesterday. One states that it will be suspended… and the second one says it will be suspended in two days which would make it on the 28th YET THEY STILL SUSPEND IT TWO DAYS EARLY????. This looks like MTN was being blatantly spiteful. So which means my payment would anyway show today or tomorrow. How badly I have been treated that I had to take a calming tablet I was so beside myself. Also how they can suspend if there is a query pending on the credit that is supposed to be passed? Needless to say, I could only email the proof of payment, this morning from work. I called and was told thank you, my line will be reconnected in ten minutes. A half an hour later it was not. I called again and was told that clement (qiniso) will only be in at 1300, so I must wait until then???? Can you believe the craziness of this??? I am like I have paid you two days ago and still there is an issue and basically tough luck for me. Eventually we got to an agreement that I could email it to her Nonulama. She saw that I had paid on the 25th? And reconnected my phone. I also sent my email to collections. I asked Niresha yesterdat if I email to collections each time on the day I pay to avoid this what is my guarantee that the payment will be allocated? She can give me none. And they will not change my billing dates so that I will not show an arrears and get my invoice in time? And of course most of us pay in arrears… because how do you charge and and send invoice on the same day right… she even made me feel bad that it is billed in arrears… like no not all customers do that. When I went on MTN this is how the contract was given to me, this is how MTN has stipulated it? So I ask you as I have asked so many people I spoke to, do you not want my business, is my money not good enough, I would imagine that I have spent more than a 100K with MTN over the years. That you will rather lose me, for 2 x 51.75. instead of my diligent payments each month of almost 2K? Yes MTN DOES NOT CARE ABOUT ME OR ANYONE ELSE THEY DO NOT NEED OUR MONEY OR OUR PATRONAGE. AND MTN IS NOT BOTHERED IF YOU BROADCAST THEIR BAD SERVICE ON HELLO PETER OR FACEBOOK OR TWITTER OR WHEREVER. BECAUSE MTN DOES NOT NEED CUSTOMERS THEY HAVE ENOUGH. Thank you MTN for the worst service ever. Pride always comes before a fall. I doubt that this complaint will even be looked at. I have no faith in MTN. I will be making arrangements to go to another Service Provider once I am able to, because of course they will have me tied up in contracts up to my eye*****.