nT
nthabiseng T
1 reviews | Active since Apr 2015
27 Jan 2020, 11:45
MTN Does not care for its customers
It is clear that MTN does not care about their customers, I believe you do see all the bad reviews about this insurance company but you still allow your customers to take it. Worse in my case I was never informed of the change since the last time I check I was insured with Pinnacle marketing only now when it is time to claim, I was informed of the changes. The service is pathetic from admyntec and even I have been waiting for my device for 2 weeks now and I have to keep on calling every day and they are waiting for the waybill. Really.once my contract is over, I will rather go to another work which values its customer.
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nthabiseng T's updateReviewer Update
28 Jan 2020, 07:22Yes you are correct insurance is a choice and if we take up your phones on contract looking at things like repairs and loss we think of the long term, so the mentality you have, clearly you do not care about customers. because if you were a company that cares about its customers you will make sure the service provider you choose to offer a service to your client has a good reputation and offers the best service. Alice Van Der Merwe, you could have chosen not to respond period cause you do not care.
nT
nthabiseng T's update28 Jan 2020, 07:22
Reviewer Update
Yes you are correct insurance is a choice and if we take up your phones on contract looking at things like repairs and loss we think of the long term, so the mentality you have, clearly you do not care about customers. because if you were a company that cares about its customers you will make sure the service provider you choose to offer a service to your client has a good reputation and offers the best service. Alice Van Der Merwe, you could have chosen not to respond period cause you do not care.