MTN does not care for its customers

I am experiencing the worst service from MTN. For months they have hounded me to upgrade my phone and from the moment I did it’s been problems. I have a contract number that I can’t use but get calls from MTN to try and sell me products. I have written emails, went to the store, tried getting an eSIM and even have done a sim swap but it keeps telling me that the number is RICA barred. I’ve called in and both instore and on the phone there is nothing wrong, the number is rica’d. I was told to go back to the store and was there today too and told to wait 3 hours for its activation. It came and went, I just called in and spoke to an agent named Sive who’s advise was to go back in store, after I told her I was there today. I really don’t know who accountability falls with because it seems no one knows what to do, their jobs and how to assist. Been given another escalation and reference number and told to wait 72 hours excluding the weekend. This has honestly been the worst service 🚮