MTN DOES NOT CARE FOR HELLO PETER COMPLAINTS

Item: MTN South Africa
Rating: 1
Author: Liani M

Below was logged on 10 January 2018 - NO FEEDBACK TO DATE! STILL NOT RESOLVED!

I upgraded my contract on Black Friday, 24 November 2017. To date I have still not received the promotional once-off 30GBs. I logged it with MTN Clearwater and again yesterday with your call centre. I also asked for my usage limit to be increased so that I'm able to load data.

I have spoken with Emelda at Clearwater, Nosipho, Ntombizodwa and Yvonne in your call centre. I received a sms to say my query as been resolved, yet when I check, the data has not been loaded and my usage limit still not set. I called back and Yvonne tells me that I need to go back to Clearwater as they need to load the promotional data.

How is my query resolved then???

Ridiculous! Almost 2 months later and no 30GBs, and the credit controller still has not increased my usage limit after more than 24 hrs. How hard can it be, MTN???

Helpful (0)

Replies (1)

Liani M's updateReviewer Update

21 Feb 2018, 09:49

Alice, You called and said you'll call back and never did. I responded to my last Hello Peter complaint and still, no response from MTN. Do not pass the buck - MTN is MTN. I don't care who didn't do what. You represent MTN and MTN did not resolve my complaint. This department, that department - I don't care. You need to sort this out.

Liani M's update21 Feb 2018, 09:49

Reviewer Update