MTN does NOT care for customer loyalty!

Good day I am writing this review as I am feeling very disappointed with the customer care at MTN. I have been a loyal customer for approximately 4+ years, I had recently upgraded one of my data contracts during the black friday specials and decided to take another contract. It was declined, twice. I then decided to call customer care and query. The first person spoke to me for a few min and then without informing she just transferred my call. Then I spoke to a male named 'Ryan'. He had informed me that I could still take a contract for over R300 and the contract I was trying for was R299. He said he could try again but once I mentioned it was a black friday deal then he said there is nothing that can be done. I had asked for a solution and he said that I should build a better credit record. After 4 years of being a loyal customer I must still build a better record. Once I got upset and started to question him he ended the call. MTN messed up and they made it seem like I am at fault. It is very unfortunate that I currently have contracts with them but I will never upgrade or take another, we as consumers cannot support a business that makes it seem like they are doing us a favor when we are paying every month! I suggest to all that are looking to get contracts, MTN will NOT reward you for being a loyal customer or even give you a little respect. Use them for their deals and treat them as poorly as they treat their customers. For all the 'Karens' reading this, I have mentioned all the details above. Please don't come at me as if you own MTN.

Hope this helps someone one day 🙏