MTN does not care

Did an upgrade with MTN Direct a few days ago, they delivered today but the biometric verification failed. But what a surprise, they have no alternative in place. So they create an expectation, their systems fail, and the customer is the one who gets the short end of the stick. No phone and no indication of what comes next. My wife got her phone at the same time and is now considering to cancel her upgrade as well. This is not only unacceptable but quite arrogant if you consider that they are asking for my business but are not prepared to go the extra mile. After being with MTN for much more than 10 years, this is the loyalty they show their customers. I can highly recommend people to not use the MTN network. They do not care about their customers, and they are not ashamed to show it.