MTN does not care anymore

Judging from the number of complains there is it is clear that MTN is in a serious crisis.How many customers is MTN willing to lose until they sort out their issues. Its not just one Department suffering, its the entire company.I logged a query with MTN insurance regarding faulty hardware on my phone on the 2nd of November 2015, they promised someone would come fetch the phone, even after numerous calls i would be promised that someone would come but that never happened. My husband ended up taking the phone himself to the MTN repair center where he waited 3 hours on the queue.We have been calling the repair center and we always get different stories, Kea, Lerato, Valkulyn and Phaphamang are some of the agents we have been speaking to and promises have been made but we never get any feedback. I am without a proper functioning phone for almost 2 months now while i pay MTN. If MTN is not interested in providing a service to its clients they should rather tell us and we will gladly move to competitors which i am considering due to the current situation i find myself in.Who pays for a service they are not getting. <br> JOB Card no. ALWIC***<br> MTN Insurance Claim [#***8]