MTN does not care about there customers!!

Please could someone from MTN assist with the below.

So my account was reactivated but not to prepaid, It was reactivated to contract and I just debited again this month. It seems as though I cannot get good service out of you guys? I do not think my request is difficult or unreasonable. I'm at loss with the service I've received from you guys even after escalating the issue. It would seem as though bad service is part of the company's DNA, because no matter how many times I call in no one can assist me. It doesn't even seem like any wants to assist or just take ownership of this issue and resolve it. Please for the love of everything I hold dear, can you just downgrade my sim to prepaid and reimburse me for the money you debited from my account. I promise I will never take another contract or anything related to MTN again.