MTN does not care about new customers!!!

I have been trying to activate a contract with MTN since 13 March 2025. I have sent all documents required and every time I try to get feedback on the status of my contract, I am either being ignored or referred to other departments. The consultant who has been "assisting" me is Sindile at the Musgrave branch in Durban. At this point, I am beyond frustrated as no one can advise me on why there is such a delay. CAN SOMEONE CALL ME TO ACTIVATE MY CONTRACT???