1 reviews | Active since Sept 2011
MTN does not care about my daughter's disappointment
<p>On Thursday afternoon I app**** for a new contract for my 12-year old daughter. I was promised by Cresta MTN that my contract would be approved within 24 hours. I was forthermore assured that the public holiday would have no influence. The next day and for the consequent couple of days I phoned, visited the store two time and everytime my frustration was met with indifference and even more shrugs. MTN you disappointed us big time. We have been loyal customers for many years. From 09:00 this morning we will be using alternative service providers as MTN is clearly unable nor willing to deal with new customers. During the course of the year we will also be taking our current contracts elsewhere as MTN can not be re**** upon to walk the extra mile for current customers as well. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN - Yesterday morning at 09:00 I walked into the MTN shop at Cresta was once again met with indifference and immediately cancelled the application for the contract. I walked into the Vodacom store in Cresta, app**** and an hour later approval was given and my daughter had a new phone. What a pleasure in dealing with friendly and keen Vodacom staff. We will in the course of 2017 all be eligible for upgrades. We will however not be considering MTN again. You need to work on your customer service.
MTN - Yesterday morning at 09:00 I walked into the MTN shop at Cresta was once again met with indifference and immediately cancelled the application for the contract. I walked into the Vodacom store in Cresta, app**** and an hour later approval was given and my daughter had a new phone. What a pleasure in dealing with friendly and keen Vodacom staff. We will in the course of 2017 all be eligible for upgrades. We will however not be considering MTN again. You need to work on your customer service.