mtn does not care about it's customers, only their money.

I took out a Huawei P30 Pro contract on 17/01/2020 for my daughter at mtn Canal Walk. On 01/02/2020 the phone went missing at Wonderland Canal Walk. We went directly to mtn and asked if they could track the phone. An employee there told us that they could not and we would have to do a sim swap but only before 6pm. We then went to SAPS Milnerton to open a case. At SAPS we were told they could only open a case if we blocked the phone which we then did. During discussion with the SAPS officer we mentioned mtn saying that the phone could not be tracked. The SAPS officer then said that mtn was lying and could in fact track the phone but not any more because we had blocked the phone. The phone was 2 weeks old and now I have to pay the contract for 2 years. All mtn had to do was track the phone which was possibly still in Canal Walk. This is truly disgraceful service from mtn.