MTN does not care about its customers, only its bottom line

I have a contract that I wanted to migrate to Prepaid and was told one can now only do this over the phone, no longer in-store. So I phoned.... was kept holding for 43 minutes before thinking there has to be some mistake. So I phoned again - someone eventually answered after 1hr and 13 minutes! So that is a total waiting time of 2 hours - for a simple request. MTN - this is disgusting - EMPLOY ENOUGH STAFF TO ANSWER YOUR CALLS - Lord! What has our country come to with customer service?? How can any business expect a customer to wait 2 hours on a telephone call??