MTN Does not care about its customers

<p>I Have been a customer of MTN's for years. I got a new phone on contract in August 2015, in May the phone stopped working. As it was a Blackberry Classic and couldn't be repaired, I was provided with a replacement phone, a refurbished Blackerry Classic.</p> <p> </p> <p>On the 31st August, the replacement phone stopped working as well. This phone was put in for repairs on the same day. This phone also couldn't be repaired and I was told they were waiting for a replacement. By the end of October after being without my phone for 2 months, I was told that as they couldn't replace the phone with another of the same model, a warranty assessment was completed and I was told I could arrange for a new phone.</p> <p> </p> <p>It has been 6 weeks, I have spoken to numerous people in numerous departments and yet no-one has been able to help me arrange for a replacement phone, I get transferred from person to person, I have lost count of the number of times I have been told that someone will call me back, yet no one is interested in resolving this issue.</p> <p> </p> <p>I called today to cancel my contract and was given the name of a Regional Manager who was meant to help me resolve this, his phone is off. I am at a complete loss for words. Is there anyone at MTN who cares enough to actually resolve ongoing issues???</p>