MTN Does Not Care About It's Clients, They Just Want To Make Money

I have had a really horrible experience at an MTN Store on Saturday 7 September 2024. Is Shop M44 at The Glen Shopping Centre. I got a new contract from MTN for a phone and the consultant from VIVO told me the phone cost R269 a month it then turned out the phone cost R279 per month and he also forgot to tell me about the pro-rate cost and then he was supposed to transfer my data from my old phone to my new phone and he formatted or somehow he removed all the date from my SD card too and I have reported it to MTN but nobody will help me. This is Totally Unacceptable, Your staff lies to people, does not tell people the right prices and catches people out, they also wanted to put an old sim card in a brand new phone which I had to complain about.

I reported this incident to MTN customer care on 9 september 2024, I sent the email to *** and the gave me a reference number but nobody has ever contacted me back, not a call from anyone.

Reference number: ca2b0d51-622c-4aff-acce-8fcb696d7450

Your Stores and Staff Members Seem To Only Care About Signing People Up And Making Money And They Don't Seem To Care About Your Client's Well Being.

Is this how much MTN values its clients ?. This Is Disgusting...

Is It OK For For Your Stores and Staff To Treat People Like ******* ?.

This Is Totally Unacceptable...

I Can Not Believe This, Am A Loyal MTN Client But I Am Totally Disgusted.

I Hope A Head Manager From MTN Call Me Soon, I Hope I Am Not Right About MNT Not Caring For Old Loyal Clients.

Your Customer Care Is Deplorable, Despicable, Disgusting And This Is Completely Unacceptable.