MTN DOES NOT CARE ABOUT IS CUSTOMERS, THEY SUCK!!

<p>My Sony Xperia M4 Aqua died on the 20th of July and i send an email first thing on the 21st to Mtn insurance dept like i did with my previous. the respond i got was "due to temporary issue their turn around time is 5 days", and i got just a ref number from them. i tried to call them to find out how far they were with my claim but each time i selected an option to speak to a consultant i would hear "you chose a wrong number". i then went to the woodmead branch and there the consultants also battled to get through to the insurance dept. finally after waiting for an hour (it was my lunch break by the way) i was able to speak to someone in the insurance dept, and they told me to complete & submit a claim form. I did as i was told and till today MTN has not bothered to contact me to tell me how far they are with my claim (i just know that it was approved, nothing else). I have been without a phone for 16 days (incl weekends) and i still havent received SINGLE CALL FROM THE MTN!!! I have tried calling, sending emails, going to the nearest branches, twitter and still NOTHING!!! WHAT ELSE MUST I DO??? THE TEMPORAY ISSUE STORY THEY SOLD ME CLEARLY HAS TURNED PERMANENT!!! I AM ONE ANNOYED, FRUSTRATED & ANGRY CUSTOMER AND I AM READY TO JUMP SHIP!!!</p>