MTN does not care about customers who have been with them for 20 years

MTN does not deserve a rating they deserve 0. Below is a copy of an email I sent to MTN tonight. Since then I have spent nearly an hour on the phone with MTN's customer care centre. Probably 20 minutes talking to a live person and 40 minutes navigating and listening to music. Only to be cut off by the network dropping my call twice. So I am actually now no further. Of corse even though they have my cell number they can not be bothered to phone back. I must call and spend another 20 minutes before a live person actually responds.

Good evening,

Please read the attached mails.

I cannot believe that you care so little about your clients that I am forced to write to every person I can find to get some service form MTN. I have been trying for two weeks to change how I pay my Post-paid cell phone account.

All I wanted to do was change the bank account that the debit order comes off. We are now more than two weeks down the road and all that happens is I get useless emails form what you call CUSTOME CARE. What a pathetic thought.

To crown it all tonight while I was busy with a call I get a message that I have run out of air time and I must load air time before I can make call. So after navigating my way through the useless MTN app I have now made a payment and get a message that airtime will take 48 hours to load.

I repeat that I cannot believe you have no interest in a customer who has been with MTN for more than 20 years. Were you not taught somewhere how expensive it is to find new customers and yet you so treat existing loyal customers so badly.

I have given up with you.