MTN does not care about customers!

How is it that after decades of being a loyal customer of MTN, they deduct your installment BEFORE you are paid. So obviously the debt bounces. NO COMMUNICATION saying there is an issue! They then cut your service and grey list you!!! So, you do the responsible thing, and pay, call Customer Care to tell them. In the meantime you get an SMS saying you have paid and have been reinstated. Oh No, you haven't. You get another sms saying you need to pay R11.50 MORE! I am horrified that as a loyal customer you get treated like this - I have always been a proponent of MTN, I will now consider moving, if a customer is loyal so should the provider be. There is a lot of competition in the market now, no longer only 2 networks!