MTN Does Not Care About Customers

I have 3 gcontracts with MTN. I've fallen behind on my payments because I didn't understand their billing structure and ended up late/short paying a lot which resulted in arrears accumulating. Every month I would pay the arrears but then fall short of funds when it came to the current bill. I emailed MTN regarding this, requesting if an arrangement can be made over a few months as I'll end up paying the amount I owe now and then fall short on the current amount. <br> <br> This is the reply I received:<br> \Good day