RH
Ray H
1 reviews | Active since Jul 2014
09 Dec 2015, 15:47
MTN does not care about customers
MTN complaints responded to the listing and promised that a manager would call us this has not happened even after numerous staff have said the callback would happen the same afternoon this has gone on for months they do not give a dam and there is no service from management
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MTN South Africa's replyOfficial
15 Dec 2015, 17:31Hello rgh141,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the retention's agent Jacqui Mzobe has contacted you on the 16-11-2015 and you had the conversation regarding the account request. We do pick up that the agent did sent the request to her superior to contact and assist you. The request has been sent to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the retention's agent Jacqui Mzobe has contacted you on the 16-11-2015 and you had the conversation regarding the account request. We do pick up that the agent did sent the request to her superior to contact and assist you. The request has been sent to contact and assist you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Dec 2015, 17:31
Official
Hello rgh141,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the retention's agent Jacqui Mzobe has contacted you on the 16-11-2015 and you had the conversation regarding the account request. We do pick up that the agent did sent the request to her superior to contact and assist you. The request has been sent to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the retention's agent Jacqui Mzobe has contacted you on the 16-11-2015 and you had the conversation regarding the account request. We do pick up that the agent did sent the request to her superior to contact and assist you. The request has been sent to contact and assist you.
Kind Regards,
Alice van der Merwe
***