MTN does not care

I am very unhappy with the service with MTN and I must say not shocked that they get such low reviews. In April I upgraded to a Sim plan.The consultant call me to confirm the contract and such.I confirmed with her twice in the phone call to ensure that it will only be the Sim plan that I would be paying for.The end of April came I payed my standard fees and I thought well maybe she made a mistake and it will start debited end of May.The end of May came as well and the I saw that I was charged the full amount puls the Sim plan amount.I then called in to MTN again and ask again what was happing.The other consultant to me now that no it just pro-rata and it will be fine end of this month and guess what the bill is still the same.

So I called in again today just find out that first consultant I spoke to in May did not give me the full info as she never told me that I will be paying for both contract up until the old one expires.

If I knew that I would have never taken on the contract then but what can I say MTN don't care about the customers.Just how much money they can get out of them.

If I could give them zero stars I would