MTN does not allow you to settle account

I asked to settle my account with MTN in March - I had to ask three times before I got a response from customer service asking someone from their legal team to assist me. They NEVER came back to me.<br> <br> Today I got a notice that I am handed over to a debt collection agency which means that MTN never even tried to assist me but just handed me over. They did not even notify me that they will be handing me over if I dont pay - nothing - they just hand me over and now I have to pay legal fees. Why can they not get back to me and provide no service to me but when I miss payments they hand me over?<br> <br> I refused to make the additional payments as I asked for a settlement amount!<br> <br> Worst of all their debt collection agency cannot be reached either - I have tried five times - this is truly THE WORST cellphone company in South Africa and I am so relieved to be with Cell C. <br> <br> <br>