CD
Cindy D
1 reviews | Active since Feb 2015
28 Apr 2015, 09:58
MTN does not allocate DATA!
I am on a top up contract with MTN and have noticed that MTN do not allocate your contractual data to you with your monthly allocation. I have had to purchase a bolt on data bundle every month. When i queried this i received 1 email from MTN telling me Mrs. Daniels your data has been allocated! I responded and told the agent that even the sms from MTN doesnt show the data allocation. MTN have to date not responded. I'm apallaed at the poor service and the dishonesty of this servicfe provider, who have clearly noted that I add a bolt on data bundle on a monthly basis and then decided to be sly and nt allocate the data that I pay for in my contract! DISGUSTED!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 16:22Hello CindySabra299,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the data bundles have been allocated. Please advise for which month did you not receive the bundle so that we can investigate and resolve.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the data bundles have been allocated. Please advise for which month did you not receive the bundle so that we can investigate and resolve.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 16:22
Official
Hello CindySabra299,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the data bundles have been allocated. Please advise for which month did you not receive the bundle so that we can investigate and resolve.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the data bundles have been allocated. Please advise for which month did you not receive the bundle so that we can investigate and resolve.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Best regards,