MTN does not activate my cell upgrade

Item: MTN South Africa
Rating: 2
Author: Louw P

My current cell phone contract ran out and I upgraded to a new package. MTN promised that they will activate the new package within 48hours. It is now over a week and it is still not done. This is despite of numerous store visits and unanswered phone calls to their customer care line

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Replies (1)

MTN South Africa's replyOfficial

03 Aug 2015, 16:03

Hello louw111,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that your line is active and was activated on the 2015-07-31.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,

MTN South Africa's reply03 Aug 2015, 16:03

Official

Best regards,