ZB
Zoe B
1 reviews | Active since Jan 2018
14 May 2019, 13:21
MTN does it again! Part 2
This is a follow up review on my initial review "MTN did it again!" A consultant phoned me on Friday, the 10th. Instead of finding a solution and resolving the issue, she made excuses. I did my upgrade online and therefore none of the MTN employees want to take responsibility to handle the query was her exact words.
It's more than a month after I returned the device and quite a few days after I wrote my initial review on Hello Peter and it seems like my request is falling onto MTN's deaf ears. Poor customer service! Poor employees! Poor leadership!
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MTN South Africa's replyOfficial
15 May 2019, 11:40Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter was escalated to the regional manager for that area. I will do a follow up on your query and advise by close of business today.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter was escalated to the regional manager for that area. I will do a follow up on your query and advise by close of business today.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply15 May 2019, 11:40
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter was escalated to the regional manager for that area. I will do a follow up on your query and advise by close of business today.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter was escalated to the regional manager for that area. I will do a follow up on your query and advise by close of business today.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,