1 reviews | Active since Sept 2016

01 Sept 2016, 07:48

MTN does it again, horrible support on errors. Bill just to get your Money

<p>Wow what can i say, three months of very high bills, continued requests for proof of where these huge data bundles (up to 11 GB in 1 week) at one point are being bought through, and that cell phone which aparantly bought them that week was not even in a cell coverage area as we were on holiday and there was no reception. Once i complained and it was noted on the system that it was under investigation the data bundle buying stopped but then the next month it appeared on my second line and my account jumped by almost R 1800. I complained again contacting the powers to be, Mr R G... who then put my query forward to one Mr J G ... how phoned me once and never contacted me back, i then complained again almost 2 weeks later and then i was contacted by a Mr W J L.... who promised me lists of usage, lists of cell towers used and sites visited, again waited another week asnd a half and now i have had to complain again yesterday. I cannot stress the dissatisfaction i feel with MTN and cannot believe that they really dont care if there is a complaint as obviously they feel their client base is large enough that little old me does not even make the slighted ripple in their clear blue pool of money. Where do i go for help i feel abused as a client and just a cash ***. My bills over the last 4 months have amounted to over R 10500 . I want this ammended.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2016, 13:43
Official

Good day Victoria,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Our records indicate that Willem did send you all relevant reports relating to the data billing investigation.

Please review the reports and let us know if you find any irregularities with the findings.

Thank you kindly.

Warm regards,

MTN