MTN DOES IT AGAIN...

And they do it again... I can’t say I’m surprised anymore with the inefficiency of MTN. This is the 2nd time now that my lines have been suspended and my account at legal after they confirmed my issue was resolved by means of an SMS last week. My credit limit is capped with MTN, however yet again they are trying to sell me bull**** that my account is in R17000 arrears. Funny since my contacts are both top up contracts so once my minutes have been exceeded I buy my own damn airtime at my own expense and load it on my phone! Funny how this airtime that I load sometimes just doesn’t get credited and I don’t see MTN in a hurry to credit those pre paid vouchers back to me. Once again I have asked for proof of the itemised billing and received jack **** and I have WiFi at home so rarely run data. Also, my secondary contract I suspended myself in October LAST YEAR 2018 and I’ve never bothered to do a sim swap so they can’t blame that line either cause I pay the monthly subscription on the number faithfully still every month. I have been a long-standing client with MTN now for 20 years now and I think I can officially say they have ****ed me off for the last time with their billing issues. They just can’t seem to get it right. MTN’s billing issues are no secret and as per the National Credit Act if my account was actually in these massive arrears, bottom line is that my account is still capped at a certain amount which means any amount that exceeds the capped limit frankly is not my problem anyway because they should never have let the capped amount be exceeded, not even by 1 c.

It’s funny how those of us who have top up contracts where we buy our own airtime can end up with an alleged account of R17000. The last incident which I WON against MTN was a data bill of R76000 - again it was proven to be a billing issue on MTN’s side and I was even credited by them after the incident, not the other way around.

It’s time for a new service provider that’s a little bit more reliable and trustworthy...