1 reviews | Active since May 2013
MTN does it again
MTN does it again! I have recently been overseas and know to be very careful with roaming charges. On arrival in each country I make screenshots of the notification of how much is charged for Calls, Data and SMS'. I also kept checking my usage and knew I had to expect about R 480.00 on top of my monthly bill of R 729.00. But eventually I was billed R 2250.00. On investigation I found that I ended up paying between R 26.32 to R 8.77 per SMS which was supposed to cost R 5.00 each and the same goes for calls that were often double the rate advertised on arrival in each country. I had data roaming switched off. Voicemails don't even work overseas at all. By now I logged several queries which after more than a month have still not been resolved and I eventually paid the R 2250.00. Then MTN decided to try and debit that amount plus the new months amount the next month - thus R 3380.00! What are they smoking there? And the cherry on the cake is even though I refused to do any further payment until this matter is resolved they go and suspend my service on my Birthday of all days. Isn't that a nice gesture? After I have spent more than R 120k over the past 10 years with MTN? Other companies at least give you gift vouchers. And to crown it all I ended up paying penalties! THANK You MTN. I should have just closed all my accounts two years ago after the last Incident. But you can't even rely on any of the other service providers either. And in SA prepaid is just as much a cheating game where you buy Airtime now and a minute later it's gone without explanation. When will all this *******ion in this country ever stop???
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a follow up has been requested to advise on usage for the months billed excessively on roamed calls,
Once feedback is received will advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a follow up has been requested to advise on usage for the months billed excessively on roamed calls,
Once feedback is received will advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm regards,
MTN Complaints Management Team
Best regards,
