MTN doens't care

I upgraded in January 2021 to an iphone 12 Pro Max that broke 1 month later we do have a warranty still on the phone we took the phone to MTN Mall of Africa because that's were we always upgrade. They send the phone for an assessment then they send the phone back because my location service was still on then they needed to send the phone back again for the assessment where each time I need to follow up myself because MTN doesn't do that. They did the assessment and wanted to accept it but MTN Mall of Africa did not completed the necessary forms to accept the warranty so the repairs rejected the warranty and send the phone back. It saddens me that there is no such thing as SERVICE in this country anymore We moved from Vodacom to MTN but it seems we are moving from one useless service provider to another.