MM
Mandisa M
1 reviews | Active since Dec 2015
11 Dec 2015, 16:18
MTN Documents - B*** [#***6]
1st query raised on 23/10/2015 qeurying the bill amount and later raised the issue that MTN was charging me blackberry charges when I had upgraded from a blackberry with them +-2 years ago. They take about 2 weeks to even acknowlegde an email and just never resolve it. I have been chasing with no result. I have been told that the blackberry charges are going to be reversed, but to date, obviously nothing has happened.<br> The bill query is just being ignored and my services suspended.
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MTN South Africa's replyOfficial
18 Dec 2015, 10:48Hello Standard123,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Blling department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Blling department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply18 Dec 2015, 10:48
Official
Hello Standard123,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Blling department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Blling department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,