MTN, do you purposely try to be totally ***********?

I tried to cancel my contract at the MTN store at the waterfront, however they stated unequivocally that I cannot cancel with them but must telephone MTN to cancel which is totally ludicrous as no other cellular service provider requires this. I then tried to telephone the MTN contact centre with no success whatsoever. I have telephoned 3 times and each time have held on for approximately 25 minutes before putting the phone down. Of course there is no option to cancel on their internet site. I was thus left with no option but to email them to inform them to cancel my contract with MTN with immediate effect. Lets see what asinine excuses they come up with now not to cancel. Honestly even if I wasn't going to cancel, I certainly would now. Just to confirm my contract did expire 3 months ago and is now on month to month. Karen Chemaly-Varejes