MTN, DO YOU CARE ABOUT YOUR CUSTOMERS?

Hi there.

Please can someone contact me with regards to my MTN contract. I have been trying to get ahold of you people and I am just met with dead ends and employees that are unfriendly and unwilling to assist. I emailed you on the 28th of April looking for assistance on a payment holiday (Please see attached for your reference). I am yet to hear back from you, as the Covid-19 relief on your website does not allow me to enter my number.

I am not happy with the threatening of my name being blacklisted and the countless emails on chasing money where as a big organisation YOU should understand the knock in the economy in the current state of this pandemic. I am exceptionally disgusted at your customer care, although I seem to think you don’t even have one which makes a lot more sense!

I came to you, requesting assistance on a payment holiday as my salary got cut. You would think as a large company, you would be more than accommodating. I called you BEFORE the first debit order had bounced, and I have since not heard back. Howcome MFC Nedbank can do it so well, although I couldn’t get hold of them, but called me PERSONALLY as soon as my debit order bounced and offered me plans which left me feeling CARED, at the end of the day, this is why we call it customer care, right? Meanwhile, MTN is either not interested in the health and wellbeing of their customers. I am horrified.

I will firstly A – absolutely not be paying a fee of R6000 odd including contract cancellation (did I ever request this????), this is **************** and had you taken the necessary precautions this would have been avoided. B – I will not allow MTN to threaten my livelihood by emailing a blacklist prompt if amounts have not been met.

I have only been a loyal customer to MTN for the last 6 years, and to be treated in return this way is disgusting. I absolutely will not recommend MTN to anyone.

I expect this to be treated with utmost efficiency to come to an agreement.

I await your feedback.