1 reviews | Active since Aug 2012
MTN DO WANT NEW BUSINESS?
Am trying to port to MTN. Went 2 weeks ago but porting was declined due to me being a week early. MTN tells me to come back this Sunday and again ask for my number to be ported. I am the first client that walked though the doors and was met by this lady Philisiwe. She was about the most bombastic, abrupt salesperson I have ever met. I explained my case and she said she requested a new porting. <br> <br> The previsou week even before I had left the shop I got an sms tellign my nr was submitted for porting. Yesterday nothing , no sms, no nothing. I wait about 15 minutes and then go back to the store. I told Philisiwe that I did not receive an sms. she simply ignored me.<br> <br> Bad service, as up to now have not had any luck in getting my number ported and tomorrow is the new billling cycle so I will probably end up paying for another month at my old service provider.<br> <br> Thanks MTN ... for nothing<br> <br> PS: If you want new business please port my number
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
According to our records, the number provided on your post has been migrated successfully to the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.
According to our records, the number provided on your post has been migrated successfully to the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
