MTN - DO THEY CARE ?

Item: MTN South Africa
Rating: 2
Author: Robert W

I have been a contract client with MTN ever since mobile phones were launched in SA . I 'think' probably 21 , 22 years maybe.<br> I got a call from one of their tele sales /contract renewal personal saying my contract has expired and that I need to come in and renew my contract and was legible for new phone . I told her that over the last year or so I have been unhappy with the quality of service from MTN and that I was 'thinking' of changing my service provider ...Her response was ' OH , OK. BYE <br> I have spent a fortune with MTN over the years but cleary they don't care .....

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

22 Jan 2016, 12:54

Hello Robert Walker,

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our Retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:641578

Best regards,

MTN South Africa's reply22 Jan 2016, 12:54

Official

Best regards,

MTN - DO THEY CARE ?

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