BJ
Breggie J
1 reviews | Active since Apr 2015
22 Oct 2015, 16:57
Mtn do nothing to a queary
Mtn has put 3gb of data on my account for months now.Up to now it is 12gb. I send e-mails and complain and tell them to give me credit on my account because I DID NOT buy any data from Mtn. Every month I get a sms to tell me to pay some amount outstanding on my account and then thread me to suspend my acc. I do not get ANY respond or the credit on my acc and I am fed up now. They whant me to pay an account and I am not going to pay for something that I did not purchase.I deduct the cost of all that data from my account when I make a payment. Please can you look in to this matter for me. Thank you GME Jonker. Cel No *** query no
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MTN South Africa's replyOfficial
25 Oct 2015, 18:18Hello Breggie Jonker,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, Reference number: ***. The recurring 3GB was loaded on 2015-07-11 at 14:10:34, to cancel it dial *141*5#ok > 3. Manage Bundles > 1. Cancel Recurring Bundles.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, Reference number: ***. The recurring 3GB was loaded on 2015-07-11 at 14:10:34, to cancel it dial *141*5#ok > 3. Manage Bundles > 1. Cancel Recurring Bundles.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply25 Oct 2015, 18:18
Official
Hello Breggie Jonker,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, Reference number: ***. The recurring 3GB was loaded on 2015-07-11 at 14:10:34, to cancel it dial *141*5#ok > 3. Manage Bundles > 1. Cancel Recurring Bundles.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query has been logged for investigation, Reference number: ***. The recurring 3GB was loaded on 2015-07-11 at 14:10:34, to cancel it dial *141*5#ok > 3. Manage Bundles > 1. Cancel Recurring Bundles.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***