1 reviews | Active since Dec 2017
mtn do not value their customers.
A third party company called Rewards CO **** to me that they calling from MTN Direct.They had all my details which they from mtn ,because mtn approves of them calling their customers for upgrades etc.I declined the delivery of the handset and i called the 3rd party company on 18 November 2018 to cancel the upgrade.They gave me a reference number to say my upgrade is cancelled.It is gone a month and my contact is still locked and i cannot do an upgrade.Reference numbers from Rewards CO- ********** 8 and ********** 8.Reference numbers from mtn- ********** 43 and ********** 37. mtn have burnt their fingers with the Iran scandal and Nigeria scandal and now they in the process of losing me as a customer. My family and I have been loyal mtn customers for the past 20 years.From the days of I-Talk cellular.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to Rewards CO to assist with the cancellation of the upgrade, our delivery department has confirmed that the device was sent back to MTN on the 16 November 2017
We do see that they picked up the request sent.
The email address for them ***. We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to Rewards CO to assist with the cancellation of the upgrade, our delivery department has confirmed that the device was sent back to MTN on the 16 November 2017
We do see that they picked up the request sent.
The email address for them ***. We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Best regards,
