1 reviews | Active since May 2014
Mtn do not respond to cancellation queries
I requested on 15/5/2015 to cancel my contracts on ***,*** and *** at your MTN shop - Ilanga Mall, Nelspruit with Quinton Atherton. The paper work was done and he send the request.<br> <br> My request was not done by the 19th of May 2015. I phone your call desk and requested the cancellation telephonically(Spoke to Tetiwe). The reference no. was ***. I requested that it must be cancelled before the 21st of May 2015, as new minutes is loaded on the 21st of each month.<br> <br> On the 17th of June 2015 the cancellation was still not done. I phoned you Call desk again and spoke to Namamea. I informed her again that the cancellation is still not done, and explained that new minutes are loaded on the 21st of each month.<br> <br> The cancellation was only done on 2nd of July.<br> <br> <br> I receive a SMS that my account is overdue with R825.80<br> <br> Please correct and confirm<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the late cancellation request.
A credit request of R145.00 due to late cancellation the MTN network has been sent through for approval for cell no :*** and R370.00 for cell no: *** for invoice dated: 20/06/2015.
Credits for cell *** for R370.00 has been passed to the account.
The balance for R825.80 is for the previous debit orders returned unpaid before the contract expired, note that the system bill the account in arrears.
Kind Regards,
Alice van der Merwe
Ref:
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the late cancellation request.
A credit request of R145.00 due to late cancellation the MTN network has been sent through for approval for cell no :*** and R370.00 for cell no: *** for invoice dated: 20/06/2015.
Credits for cell *** for R370.00 has been passed to the account.
The balance for R825.80 is for the previous debit orders returned unpaid before the contract expired, note that the system bill the account in arrears.
Kind Regards,
Alice van der Merwe
Ref:
***