1 reviews | Active since Sept 2011
MTN do not respond at all
<p>i had a very upsetting incident at the Sandton City branch of this store. I sent an email to customer care email address, which was acknowledged by Chanel I have received no further correspondence . I followed up after a week. No reply</p> <p>I then messaged MTN on facebook, Khanya then responded and asked me for further details. I have sent them, no response. I followed up again, I can see it has been read, but no response. </p> <p> </p> <p>what does one have to do to be taken seriously as a client of MTNs?</p> <p> </p> <p>I got my very first phone contract from MTN in 2002 and have basically been a client ever since, this is obviously not valed by MTN.</p> <p> </p> <p>i would love to have this resolved and turn this 1 star into a 5 star</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that all correspondence was retrieved whereby upon noticing that insurance was never loaded onto the account and no deductions were made .A request has been sent to store level with management included as they would need to provide information on when the submission was done.
Kindly be advised that as per the service lapse from customer care, this has been sent to the relevant division to assist and provide a report for management to handle on a internal basis.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that all correspondence was retrieved whereby upon noticing that insurance was never loaded onto the account and no deductions were made .A request has been sent to store level with management included as they would need to provide information on when the submission was done.
Kindly be advised that as per the service lapse from customer care, this has been sent to the relevant division to assist and provide a report for management to handle on a internal basis.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
Hi There Kevin,
Will you be replacing my lost phone?
I am aware of my rights as per the consumer protection act.
Thanks
Lexy
Hi There Kevin,
Will you be replacing my lost phone?
I am aware of my rights as per the consumer protection act.
Thanks
Lexy
I would also like this response to my email please, as i will need to forward it on.
I expect a full apology from your MTN member of staff who called me ********. I want this in writing and followed up with a phone call.
I also want my phone replaced, or my contract cancelled with no costs.
I look forward to you restoring my faith in MTN.
Thanks so much
Lexy
I would also like this response to my email please, as i will need to forward it on.
I expect a full apology from your MTN member of staff who called me ********. I want this in writing and followed up with a phone call.
I also want my phone replaced, or my contract cancelled with no costs.
I look forward to you restoring my faith in MTN.
Thanks so much
Lexy
Hi There
Seeing as i only get a response from MTN when i post on hello peter, can someone please advise what the status of my complaint is? I have received emails from Pinnacle Marketing which state that I need to seek alternative insurance. I am not sure what this is about? I made a compaint to MTN, not pinnacle marketing, I am not sure why they are contacting me. I want my phone replaced or my contract cancelled, and I want an apology from the staff member who called me ********. I am not sure which processes you need to follow in order for this to happen. Please can someone give jme some feedabck on my complaint?
Hi There
Seeing as i only get a response from MTN when i post on hello peter, can someone please advise what the status of my complaint is? I have received emails from Pinnacle Marketing which state that I need to seek alternative insurance. I am not sure what this is about? I made a compaint to MTN, not pinnacle marketing, I am not sure why they are contacting me. I want my phone replaced or my contract cancelled, and I want an apology from the staff member who called me ********. I am not sure which processes you need to follow in order for this to happen. Please can someone give jme some feedabck on my complaint?