BH
Bernd H
1 reviews | Active since Aug 2013
14 May 2015, 11:22
MTN do not respond
I got a sms to say that MTN has increased my credit limit. The sms stated that if I didn't want it I should reply no. I did this and 2 days later they increase the limit again. I SAID I DON'T WANT TO INCREASE MY LIMIT!!!! <br> <br> I was also asked to swap my sim to a new LTE sim. I go down to the shop wait in the line and then find out I need my ID or Passport. This was never communicated to me. Thank you MTN for wasting my time. <br> <br> Since MTN took over my contract from Nashua mobile I have had bad service non stop and this is enough now. Once my contract is done, I will take my business elsewhere.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
17 May 2015, 12:12Hello berndhillermann,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim swap was activated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim swap was activated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 12:12
Official
Hello berndhillermann,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim swap was activated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the sim swap was activated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
