MTN DO NOT LISTEN - WORST CUSTOMER SERVICES IN THE COUNTRY

1. MTN customer service must be the worst in SA. I have been trying since March to get an upgrade on my contract, and have visited 3 different MTN outlets only to be told that because my account is on the "old" system I have to wait until it gets transferred onto the new system before they can action my request. 2. Secondly, I signed a new 24month data contract in March @ R229p.m. but MTN continue to charge me R468.70 for this contract. In addition, they charge a Call Line Identify Fee - how do they justify this on a data contract? I went back to the outlet where I purchased the contract and the salesman "rectified" the error on the system and gave me a reference number. However, true to MTN my June account has arrived with still the same amount and NO CREDITS. Unfortunately they insist on debit orders so they remove all power from the customer and never rectify the problem. 3. A while back MTN handed my company account over to attorneys due to non-payment. Once again, I went to 3 different outlets (Morningside, Woodmead, Kyalami Corner) and furnished the proof of payments to all who said they would rectify, but still the problem persisted. My secretary finally managed to get hold of somebody who LISTENED ... and the issue has only just been sorted out after months of frustration and my line being suspended.