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DESIGAN P
1 reviews | Active since Mar 2009
18 Nov 2025, 13:28
MTN do not know what they are doing!
Good day, I would like to mention the pathetic service I am currently receiving from MTN. I am currently in a 3 year contract and have been an MTN client for a number of years, and I have requested a settlement to pay and cancel my contracts. MTN debits my bank account every month but I have been informed by Sinegugu Ntuli that I am in arrears and need to settle my account before I can receive a settlement figure to pay and cancel. How ridiculous is this for me to be in arrears when you are debiting me on a monthly basis. MTN has now been ignoring my requests hence my complaint on hellopeter.
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DESIGAN P's updateReviewer Update
22 Nov 2025, 06:52So clearly MTN hasn’t responded to my first post. They did however forward my email to their billing department asking them to respond as to why my account is in arrears when they are debiting me every month.
MTN has the audacity to debit my account today for the full so called arrears amount. This is so unprofessional and they show complete disregard of their customers. This is the reason why I want to pay off both my contracts and leave MTN.
MTN has the audacity to debit my account today for the full so called arrears amount. This is so unprofessional and they show complete disregard of their customers. This is the reason why I want to pay off both my contracts and leave MTN.
DP
DESIGAN P's update22 Nov 2025, 06:52
Reviewer Update
So clearly MTN hasn’t responded to my first post. They did however forward my email to their billing department asking them to respond as to why my account is in arrears when they are debiting me every month.
MTN has the audacity to debit my account today for the full so called arrears amount. This is so unprofessional and they show complete disregard of their customers. This is the reason why I want to pay off both my contracts and leave MTN.
MTN has the audacity to debit my account today for the full so called arrears amount. This is so unprofessional and they show complete disregard of their customers. This is the reason why I want to pay off both my contracts and leave MTN.